FAQ

FAQs

REFUNDS & RETURNS
Can I change my order once it has been scripted?
No, an order cannot be changed once it has been scripted by the doctor and sent to the pharmacy for compounding.

 DO YOU OFFER EXCHANGES OR REFUNDS ?
For safety reasons, we are unable to offer refunds or exchange any products that have left the pharmacy. Compounded items are specifically compounded for you once order is placed.

 DELIVERY TIMES
Once your order is confirmed and approved by one of our LL doctors, the pharmacy will compound your order and ship it to your nominated address. This process normally takes 2-5 business days. Please note, however, that the Pharmacy will not dispatch orders that require refrigeration on Thursdays and Fridays. This is to make sure that the items do not spend the weekend stuck in transit.

All orders are sent via express post and so once dispatched you should receive your order within 2-5 days, depending on the delivery location.

The above serves as a guideline. Please use the tracking number provided to you via email to keep updated with the delivery. Once the order is dispatched it is your responsibility to track the transit and store the medications correctly once delivered.