Terms of service

 

 

SHIPPING COSTS
All orders are charged a flat fee of R250

 

SHIPMENT TRACKING
We use third party couriers for delivery and the provider will vary based on your location and items ordered. You will be provided with a tracking number once dispatched. Please use the tracking number provided to your email to stay aware of the delivery timeline. Once the order is dispatched it is the responsibility of the courier, so please contact them for any address redirections or delivery issues.

 

PACKAGING
Medication with specific storage requirements will be packaged accordingly. It is, however, important for the safety and efficacy of your medication that you store it according to the instructions provided in the package as soon as possible. Once items have been delivered to you, you are responsible for these goods. Longevity Labz is not responsible should your product break, be stored incorrectly, or not used within the expiry date.

 

REFUNDS & RETURNS INFORMATION
Many of our products are compounded prescription medications. According to South African health regulations, once the products have left the pharmacy (even if they are unopened) they are no longer considered to be in saleable condition. Therefore for safety reasons we are unable to offer refunds or exchanges any products that have left the pharmacy.

 

TERMS OF SALE
Under South African law, to be eligible to be prescribed and purchase products from Longevity Labz, you must first register and complete our confidential medical questionnaire to become a patient. To order you must be over 18, the owner of a valid debit or credit card, be the purchaser of the goods. The doctor will prescribe medication at his/her own discretion. Once your product has been delivered to your address, you are responsible for these goods..