NAD PLUS PEN

We use third party couriers for delivery and the provider will vary based on your location and items ordered. You will be provided with a tracking number once dispatched. Please use the tracking number provided to your email to stay aware of the delivery timeline. Once the order is dispatched it is the responsibility of the courier, so please contact them for any address redirections or delivery issues.

Medication with specific storage requirements will be packaged accordingly. It is, however, important for the safety and efficacy of your medication that you store it according to the instructions provided in the package as soon as possible. Once items have been delivered to you, you are responsible for these goods. Longevity Labz is not responsible should your product break, be stored incorrectly, or not used within the expiry date.

Many of our products are compounded prescription medications. According to South African health regulations, once the products have left the pharmacy (even if they are unopened) they are no longer considered to be in saleable condition. Therefore for safety reasons we are unable to offer refunds or exchanges any products that have left the pharmacy.

Under South African law, to be eligible to be prescribed and purchase products from Longevity Labz, you must first register and complete our confidential medical questionnaire to become a patient. To order you must be over 18, the owner of a valid debit or credit card, be the purchaser of the goods. The doctor will prescribe medication at his/her own discretion. Once your product has been delivered to your address, you are responsible for these goods.

Can I change my order once it has been scripted?
No, an order cannot be changed once it has been scripted by the doctor and sent
to the pharmacy for compounding.

For safety reasons, we are unable to offer refunds or exchange any products that have left the pharmacy. Compounded items are specifically compounded for you once order is placed.

Once your order is confirmed and approved by one of our LL doctors, the pharmacy will compound your order and ship it to your nominated address. This process normally takes 2-5 business days. Please note, however, that the Pharmacy will not dispatch orders that require refrigeration on Thursdays and Fridays. This is to make sure that the items do not spend the weekend stuck in transit.
All orders are sent via express post and so once dispatched you should receive your order within 2-5 days, depending on the delivery location.
The above serves as a guideline. Please use the tracking number provided to you via email to keep updated with the delivery. Once the order is dispatched it is your responsibility to track the transit and store the medications correctly once delivered.